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IMPORTANT Info.

+We have updated our website. You can find MORE Wind & Willow Home products at www.WindandWillowHome.com+

HAND MADE PRODUCTS

We love uniqueness! All our products are carefully handmade, one piece at a time. It is therefore quite difficult if not impossible to make identical items. Even though we have the most attentive artisans who are masters of their respective crafts, and even though every effort is made to create only the best, there may be natural blemishes that should not be misconstrued as flaws. These are what make each piece of a handmade product charming and unique. The pictures may not be identical to the product you receive as there may be differences in computer monitor settings.
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SIZES

Just the right size? Please be sure to look at the measurements in the description area of each item you would like to purchase. Items are photographed to show detail and may appear larger that you may realize.

ALL SIZES ARE APPROXIMATE.

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PAYMENT INFO

It's safe this way! At this time we accept payment through Paypal which is the faster, safer way to make an online payment. Setting up an account is easy.
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SALES TAX

We are in the lovely state of Minnesota. How about you? Minnesota Sales Tax of 6.65% is collected on all orders shipped to Minnesota State. Sales tax calculates purchase value plus shipping costs.
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SHIPPING INFO

It's coming your way! Most order ship within 1-3 business days. Products requiring longer processing time will have a notice on the listing. If you need something lickety split, please contact us.

WITHIN THE UNITED STATES
You are close!
Method: USPS or FEDEX.
Time: Estimated to take 2 - 9 business days from the date of shipment depending on delivery address State.

OUTSIDE OF THE UNITED STATES
You are far!
Method: USPS.
Calculation: Shipping costs are determined by weight, destination and selected shipping method.
Time:
- *International First Class Mail is estimated to take 10 - 21 business days from the date of shipment.
- *International Priority Mail is estimated to take 6 - 9 business days from the date of shipment.
*Shipping times are based on information provided by the United States Postal Service. Estimated time does NOT included time in customs nor transit time in destination. International First Class Mail does not provide tracking number, delivery confirmation nor insurance.
If you require a faster delivery time, please contact us prior to purchasing for ordering and shipping arrangements.

Please note:
- All items are carefully packed to prevent breakage. However, if such occurs, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us at within 5 business days of package arrival for further instructions.
- (International orders) Customers are responsible for any applicable V.A.T., G.S.T., customs taxes or tariffs assessed in their home country.
- Wind and Willow Home is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues.
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RETURNS

Be happy! We want you to truly enjoy your purchase from Wind and Willow Home. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date.

+LIMITED LINE (special limited quantity series) items are NON RETURNABLE due to their exclusivity+

Please note:
- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility unless there is damage to the item.
- All sale items are final.
- All Artist Exclusive items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.
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PRIVACY POLICY

Between you and us. Your information will not be sold nor shared with third parties. Provided information will only be used for transaction and shipping purposes.
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Thanks for purchasing from Wind and Willow Home! By clicking that final button, your lovely items are not only being swiftly packaged and heading out the door, you also agree with the above stated policy's.

Any further questions contact us at hello@windandwillowhome.com.

Wind and Willow Home
All rights reserved. 2012